Shipping & Returns
SHIPPING
Where and how is it sent?
Once Aho Ibiza sends the shipping confirmation, the product will be delivered to the address provided by the user when placing the order within a maximum of 5 business days in mainland Spain. For international shipments, the maximum delivery time will be 10 business days. For both domestic and international shipments, delivery times may be affected during peak seasons such as Black Friday or Christmas, and orders could be delayed by up to 10 additional business days. Aho Ibiza assumes no responsibility when product delivery cannot be completed due to the user providing false or incomplete information, or when delivery cannot be made for reasons beyond the control of the shipping company. This also includes the user's absence or the product being held in customs. If you require your order to be processed urgently or under other circumstances, please contact us at pedidos@ahoibiza.com to discuss your needs. Shipping costs include packaging, handling, and postage. Shipping costs may include a fixed fee and a variable fee in very specific cases depending on the order weight, so we recommend combining multiple items into a single purchase. Package delivery is subject to the security and delivery conditions of the chosen carrier.
Where can I buy it from?
How much does shipping cost?
How long will it take for my Aho Ibiza products to arrive?
What happens if the chosen product is out of stock?
RETURNS
Can I return the products?
Yes, you can return your products within 14 days of receiving your order. Aho Ibiza may refuse the exchange if more than 14 days have passed. Products must be returned intact and unused, with the brand tags still attached and in their original packaging. Products that have been used, soiled, worn, or damaged, or that contain any perfume or makeup, will not be accepted under any circumstances and will be returned to the sender. You will be notified by email if the returned item is not eligible for an exchange. Aho Ibiza will not cover the return shipping costs.
Aho Ibiza is not responsible for the return shipping costs. The customer must bear the cost of this shipping and remains responsible for the product until Aho Ibiza confirms its arrival at their facilities. Aho Ibiza will not issue refunds for items that are not received or are lost in transit.
You can also return the item to our physical store in Ibiza at the following address: Carretera de Santa Eulària, km 4.4, 07819 Ca Na Negreta (Ibiza) . The product must be returned in its original packaging.
What is the deadline for making a size exchange?
The return period for size exchanges is 14 days and will be at the customer's expense. To ensure your purchase fits your measurements, please consult our size guide.
Returns and exchanges will only be accepted for products in their original packaging and in perfect condition.
Changes will be subject to stock availability.
To formalize the exchange, you must first contact Aho Ibiza by sending an email to pedidos@ahoibiza.com explaining the situation. Once we receive this communication, Aho Ibiza will inform you of the process to follow to exchange the size/model.
If the customer wishes to exchange the product in person, they can do so directly at our own store by presenting the online order receipt to the store staff at the following address: Carretera de Sta. Eulària, km 4.4, 07819 Ca Na Negreta, Ibiza.
Size/model exchanges or returns are free of charge as long as they are made in-store and in person. In any case, products for exchange must be in perfect condition, unused, and in their original packaging. To avoid problems during shipping, please ensure that the package is properly protected and sealed. Once received, we will examine its condition, and as soon as we verify that the item, along with any accessories, promotional gifts, or documentation, is complete and in perfect condition, we will process the exchange and send the new product to the same address as the original order.
If the product you have returned to us is not in perfect condition, either because it has been used and/or because it does not have its original packaging, we will notify the customer that we will not proceed to send the new item and that they will have to come and collect the used or damaged product from our facilities.
facilities. The customer will be given the option to hire a courier of their choice, at their own expense, to pick up the product they previously sent us, giving them 30 days to collect the product from our facilities in Ibiza (Spain) with their courier.
Return due to manufacturing defect
In accordance with the General Law for the Defense of Consumers and Users, all products sold by Aho Ibiza are covered for 2 years against any manufacturing defects. If you wish to return a product due to a manufacturing defect, we will repair or replace it.
In any case, the customer must provide photographic evidence of any product defects. They must also send us photographs of the product's original packaging to help us investigate whether the defect is due to a manufacturing fault or the result of improper use.
Once we have verified that the item, as well as any accessories, promotional gifts and documentation, are complete, we will proceed to repair or replace the product.
The customer will be responsible for taking it to the store or sending it by mail.
If the customer returns the item in person, they can do so by presenting the order number to the store staff at Carretera de Sta. Eulària, km 4.4, 07819 Ca Na Negreta, Ibiza. There is no charge for in-store returns.